Frequently Asked Questions

What are the safety protocols for in person sessions during COVID-19?

 

I will be following Fraser Health and WorkSafe health standards for in person counselling sessions. Secure video or phone session will continue to be an alternative to in-person sessions.

 

If you decide to book an in-person session please consider the following:

 

Before an appointment:

 

Please stay home/book a phone or video session if you have any risks of COVID-19 including fever, chills, new or worsening cough, shortness of breath, new muscle aches or headache, sore throat.

Or…

Have travelled outside of Canada within 14 days

Or…

Are a close contact of a person who has tested positive for COVID-19

 

Cancellation fees will be waived if you feel unwell. Stay home and get well, re-book for another time or book a phone or video session if you need support.

 

Wait in your vehicle until right before your appt.

 

There will be 30 mins between clients for adequate cleaning time.

 

During the appointment:

 

Hand sanitizer will be provided, or you can use your own sanitizer/wash your hands before your appt. 

 

I will wash my hands between clients. 

 

Physical distancing will be observed in the office. 

 

Contactless payments will be used to avoid contact – either tap or e-transfer.

 

 

When should I seek counselling?

 

When you face challenges in life. Whether it is deciding on a new or different career, following a dream, grieving the loss of a relationship or loved one, learning to love yourself or deciding you no longer want to be unhappy or fearful…you do not have to navigate these situations alone. As a Registered Clinical Counsellor my expertise is focussing on you and working with your thoughts, feelings and needs related to your personal struggles.

 

What can I expect from counselling?

 

A committed listener who provides a confidential, non-judgemental and supportive environment combined with practical strategies, feedback and roadmaps to meeting your goals. I like to work collaboratively with my clients, together we will find an approach that works with your comfort level.

 

What are the benefits of counselling?

 

Facing your challenges can be difficult and may require hard work. The time and energy you invest through counselling or coaching can result in many benefits including: seeing things differently, having more clarity, becoming happier, calmer and more hopeful about the future, having a plan and working toward goals, feeling stronger and able to express your needs and getting along better with people in your life.

 

How long will counselling take?

 

The answer depends on each individual. It depends what you are coming to counselling to work through – some issues take longer to address than others. It also depends on your personal level of motivation. A lot of the work of counselling happens between each session.

What if I need to cancel my counselling session?

A 24 hr cancellation policy is in place. If an appointment is cancelled with less than 24 hrs notice a fee will be charged for the missed session unless it is an unaviodable emergency or I am able to fill the appointment time.

What if I am in a crisis and need to get support right away?

 

Call 911 or go to your nearest emergency room

 

Call 1-800-SUICIDE (1-800-784-2433) or 604-872-3311 to get help any time of day or night.

 

Call 310-6789 (no area code necessary) 24 hours a day to connect to a BC crisis line.

 

Call Kids Help Phone 1-800-668-6868 for those age 5-20 yrs. A professional counsellor is available 24 hrs a day. It is free, confidential and anonymous.

Contact Fraser Health START team (Short Term, Assessment, Response, Treatment for children and teens 6-18yrs in acute mental health crisis. 1-844-782-7811 http://sswr.fetchbc.ca/service.html?i=499

Seniors' Distress Line 604-872-1234

 

What information is kept confidential?

 

Everything in counselling is confidential except:

 

Where there is risk of harm or neglect to a child under 19 years of age;

 

If a counsellor believes that you or another person is at clear risk of

imminent harm;

 

For the purposes of complying with a legal order such as a subpoena, or if the

disclosure is otherwise required or authorized by law.

Are Registered Clinical Counsellors covered by insurance?

Registered Clinical Counsellors are not covered by the BC Medical Services Plan although many extended health benefit plans provide coverage. Please check with your insurance provider about counselling coverage and ensure you ask specifically about Registered Clinical Counsellors.

 

© 2016 by Sherri Calder